Learning appropriate assertiveness skills is an important component in getting your needs met and avoiding unpleasant conflict - how to assert yourself in difficult situations and how to convince yourself that positive assertion is not only acceptable but beneficial.
Assertiveness Skills - The Art of Saying No
Assertiveness & Self-Confidence
Alberti, Robert E., & Emmons, Michael L.
Your Perfect Right: Assertiveness and Equality in Your Life and Relationships (8th Ed.). Impact, 2001
Bower, Sharon A., & Bower, Gordon H.
Asserting Yourself: A Practical Guide for Positive Change (2nd Edition). Addison Wesley Longman, 1991
Burns, David
The Feeling Good Handbook. Plume/Penguin, 1990
Butler, Pamela E.
Self-Assertion for Women. HarperCollins, 1992
Keenan, Kate
Asserting Yourself. Associated Publishers Group, 1998
Paterson, Randy J.
The Assertiveness Workbook : How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships. New Harbinger Publications, 2000
Phelps, Stanlee, & Austin, Nancy
The Assertive Woman (4th Ed.). Impact Publishers, 2002
Powers, Laurie E., Singer, George
H., & Sowers, Jo-Ann
On the Road to Autonomy: Promoting Self-Competence in Children and Youth with Disabilities. Paul H. Brookes, 1996
Smith, Manuel J.
When I Say No I Feel Guilty (Revised). Bantam Books, 1985
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Dr. David J. Baxter, Psychologist, Ottawa